What is Giraffe?

Fully customizable for any industry, Giraffe is an easy-to-use, web-based business management software that helps you run your business more efficiently. The platform lets you schedule jobs, view the status of incoming leads, and keep track of your activities in real-time. You can also easily message your team with our fully integrated communications suite, view your customer history, get paid, and create invoices. With Giraffe, you can ditch the pen and paper and grow faster while boosting your reputation and providing an exceptional experience for your customers.

How much does it cost?

Giraffe offers different pricing plans to match your business needs, and there is something for everyone. All the options can be found on our pricing page. No matter which plans you choose, all Giraffe users get smart scheduling & dispatching, the fully integrated mobile app, and 30 invoices and estimates/month (minimum). Field Service Management companies that use Giraffe report 23% growth within the first 3 months of using the platform.

How long does it take to set up Giraffe?

It’s super easy! There is no need to download or install anything. There is no need to download or install anything. Our team of onboarding experts will help you get started and are there for you every step of the way. The Giraffe team can always help you via phone, chat, or email. If you want to learn more about the platform and its features we have lots of videos, articles, and helpful tips and tricks to help you get the most out of the platform.

How do I pay?

We accept all major credit and debit cards. Our annual plans are billed at the time of purchase.

Do I need to sign any contract?

Giraffe offers several different plans to match various business needs. Plans are billed annually at the time of purchase so once you pay you don’t have to think about it again and can focus on running and growing your business.

I’m not a techie person. Will I have a hard time using your software?

No way! Giraffe is incredibly easy to use. Once you set up your account, you can go ahead and start scheduling jobs and dispatching your techs. Giraffe has 24/7 customer support, a robust onboarding process, and many resources to help you and your team become Giraffe experts.  Just check out the Help Section on our website for videos, articles, and helpful tips and tricks to help you get the most out of the platform.

Can I import my customer data to your software?

Yes, and it’s super easy! You can easily import all your customer data onto the Giraffe platform via Excel files.

Is Giraffe secured? How secured?

Your security is our top concern! We work hard to ensure all our customer (and your customer) data is fully secure so you never have to worry. Our platform uses standard SSL Encryption by leading companies like Amazon, eBay, and Netflix. Our tech team always stays on top of trends and developments in the security space to ensure that Giraffe always leads the way in data encryption and security. You can read more about our security and privacy policies here.

Can Giraffe integrate with QuickBooks Online?

You bet! Giraffe seamlessly integrates with QuickBooks, which enables you to automatically sync invoices, customers, and payments. With the QuickBooks mobile app, your techs can also provide your customers with a smooth and professional experience by sending estimates and invoices within seconds. Giraffe all-in-one Integration Center allows you to sync numerous apps to help you run your business effectively. Among others, Giraffe helps you stay legally covered by storing before/after images with CompanyCam, collecting payments via Stripe and Sunbit, managing your reputation with NiceJob and Signpost, and so much more.